FAQs
In what areas is the shuttle service available?
Our shuttle service serves all of Bacchus Marsh and Melton currently. We also do full return trips as well as one way trips from Tullamarine Airport. We are operating Monday to Saturday excluding Public Holidays.
Does the shuttle service allow for wheel chairs and mobility scooters?
No unfortunately our vehicles do not have a lift to allow for wheel chairs or mobility scooters.
Where do I buy Airport Shuttlebus tickets?
Our shuttle service tickets are able to be purchased online only through our buy tickets module which you can access through your smart phone or web browser. Once you purchase your tickets simply show them to the driver on the day.
What payment methods do you accept?
We accept all major credit and debit cards via our online booking system. We do not accept cash on the day or any other means.
Does the driver wait for me or phone me?
Our shuttle service runs on a schedule, we do not call our customers unless there is a delay.
What happens if I miss the bus that I was booked on?
If you miss your allocated pickup time, you will need to contact us and let us know so we can schedule you for the next pick-up.
Who do I contact for lost property?
You can email us at checkedinshuttle24@gmail.com or contact us on 0450600450
Where does the shuttle service pick me me up from?
Our shuttle service will pick you up directly from your home or the airport. Please ensure when checking out your address is the correct address from which you want the pick-up from. We will pack all of your bags and items onto our van ourselves, so you do not have to do any heavy lifting.
How much luggage am I permitted to take on the bus?
We allow 1 standard suitcase and 1 small a carry on bag per paying customer. There is a small extra charge for other items which you will be able to select during booking of your tickets.
Am I able to take my pet with me when I travel?
No, we are not able to carry pets. No animals are permitted inside the cabin, in trailers or carried in vehicle luggage bins. Assistance dogs are permitted where documentation is presented.
I am a pensioner/health care card holder. Is there a concession fare for me?
Unfortunately not we do not have a seperate fare for pensioners/health care card holders.
I need a receipt so my employer can reimburse my travel expenses.
Our online booking serves as a receipt which you can show your employer for assisting with your travel expenses.
What happens if I purchase a ticket but do not end up using it?
Contact us directly via checkedinshuttle24@gmail.com and we can book your pickup for another time or issue you a full refund.
How soon should I book my tickets?
We strongly recommend booking your tickets early to guarantee a seat. At least a day in advance.
Does the vehicle have on-board toilets?
Unfortunately not, our vehicles do not have toilets on board.
What happens if I lose my ticket?
Our system is designed so that you do not have to worry about losing your ticket, as long as you can verify your identity during your allocated pick-up time we will proceed as usual.
How long roughly does the trip take?
Approximately allow for 1 hour 40 minutes for most trips – this includes all scheduled stops.